Illume Systems Ltd
Last updated: 13 October 2026
This Privacy Policy explains how Illume Systems Ltd collects, uses, stores and shares personal information when you visit our website, make an enquiry, book a call or demonstration, or otherwise interact with us.
We may collect personal information that you provide to us when you make an enquiry, request a suitability call, book a demonstration or otherwise contact Illume Systems. This may include your name, business name, work email address, telephone number, website address and any information you choose to provide in connection with your enquiry or booking.
When you book a call or demonstration, we may also process appointment information such as the selected date and time, meeting details, booking status and related communications.
We use personal information to respond to enquiries, arrange and administer suitability calls and demonstrations, assess whether our services may be suitable for your business, manage appointment-related communications and maintain appropriate records of our interactions with you.
Where you have asked for, or agreed to receive, communications from us, we may also use your contact details to send relevant email or SMS messages about your enquiry, booking or next steps.
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may process your information because:
it is necessary to take steps at your request before entering into a contract, or to perform a contract with you;
it is necessary for our legitimate interests in responding to business enquiries, administering appointments, maintaining appropriate business records and operating our services, where those interests are not overridden by your rights;
you have given us consent for a specific purpose, where we ask for consent; or
we need to comply with a legal obligation.
Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
We may share personal information with trusted service providers that help us operate our website, customer relationship management, communications, appointment booking, video meetings and related business systems.
These providers process information only where necessary to provide services to us and are subject to appropriate contractual, confidentiality and data-protection obligations.
We may also disclose personal information where required by law, regulation, court order or another lawful authority, or where necessary to establish, exercise or defend legal rights.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, administering appointments, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.
Retention periods may vary depending on the type of information, the nature of our relationship with you and any legal or contractual obligations that apply. When information is no longer required, we will delete it or take appropriate steps to anonymise it.
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:
ask us for access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to erase personal information in certain circumstances;
ask us to restrict how we use personal information in certain circumstances;
object to certain uses of your personal information;
receive certain personal information in a portable format where the right applies; and
withdraw consent where we rely on consent.
These rights are not absolute and may not apply in every circumstance.
For personal information collected through this website and Illume Systems’ own enquiry, booking and sales processes, Illume Systems Ltd is responsible for deciding how and why that information is used.
If you have a question about this Privacy Policy, want to exercise a data protection right, or have a concern about how we use your personal information, contact us at:
Email: [email protected]
If you are not satisfied with how we handle your concern, you also have the right to complain to the UK Information Commissioner’s Office (ICO).
We use appropriate technical and organisational measures to help protect personal information against accidental or unlawful loss, alteration, unauthorised disclosure or access.
These measures include controls around account access, authentication, system permissions and the use of trusted service providers. We review and update our safeguards as our systems and services change.
No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal requirements or how we use personal information.
When we make changes, we will update the “Last updated” date at the top of this page. Where appropriate, we may also provide additional notice of significant changes.